Contact

The Nike Supplier Business Support can be contacted by email or phone at:     NA.Finance.SupplierSupport@nike.com

Manual Invoicing

Please note that Nike will no longer accepts hard copy invoices and relevant PO boxes will be shut down soon.

You are required to either utilize Coupa eInvoicing (preferred), or submit the digitalized invoice to: NA.Finance.SupplierInvoices@nike.com

If you choose to submit invoice through email, please make sure to follow the below guideline:

Must have

• Each email, including the attachment(s), should be less or equal to 10MB.
  Emails greater than 10MB will get automatically rejected.
  
  
• Invoice documents should be submitted as PDF attachments to the email.
  Files with any other extension will be automatically attached as a supporting document if submitted along with a PDF.
  For example: If 1 PDF & 1 Word (.doc/.docx) document is attached, the PDF will be considered the invoice and the Word document will be attached along with the original email sent as a supporting document.
  
  
• Emails whose attachments have invalid file extensions will be rejected.
  Invalid file types:.eml, .tiff, .tif, .xlk, .gif, .sig, .p7s, .png, .txt, .ppt, .csv, .jpg, .jpeg, .dat, .xades, .xml,.rtf, .isdoc, .bin, .DBF, .vcf, .exe.
  
  
• Do not attach the same document with different extensions. 
  
  
• Multiple attachments should be avoided.
  An email should contain only 1 invoice (in PDF format). E-mails with attachments of a total page count less than 50 are preferred. Single documents should contain a max of 10 pages.
  
  
• Attachments that are password protected or have a pop up will be rejected.
  For example: Spreadsheets with security warnings due to macros, linked workbook/worksheet, filters etc.
  
  
• Encrypted or zipped files will be rejected. 

Good to Have

•      Logo and digital signatures should be removed from the mail body.

•      Avoid using special characters such as "\t", "\n", "\", "  ", "<", ">", "|" and “OUT OF OFFICE” in the subject line. If such characters are present, the document will get automatically rejected. 

•      Avoid using special characters in the filename (",", "/", "!", "@", "#", "$", "%", "^", "&", "*", "'", "\", "(", ")", "|", "[", “] “). If such characters are present, the document will get automatically rejected.

•      Do not attach the same documents with the same extensions but with different names.

•      Documents to be submitted with white background and text in black color. This results in proper readability and correct processing.

•      Background of the attachments must not be black or colored as it will result in poor quality output, which affects readability and processing.

•      Images should be in black and white with a minimum DPI of 300 and should not exceed standard A4 (8.2”X11.6”) size as it results in poor quality output, which affects readability and proper processing.

•      Fonts preferred in the attachment/invoice are Arial, Times New Roman, and Calibri.

•      Handwritten texts to be avoided in documents.

•      Vertical/rotated text selection to be avoided in documents.